Patient Engagement and Experience Initiative of the Year

Patient Engagement and Experience Initiative of the Year
Patient Engagement and Experience Initiative of the Year
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How to apply

To begin your entry:

  1. Pay the entry fee.
  2. You’ll receive an email with a link to start your submission.
  3. Use the link to register an account and begin your entry, you can save your progress and return to it any time before the deadline.
Start your entry

The NHS has committed to making care more personalised, inclusive, and responsive to the diverse needs of patients and communities. Central to achieving this is the meaningful involvement of patients and carers in shaping the services they receive. With resources stretched, listening effectively to patients, gathering feedback, and genuinely engaging them in their care decisions becomes even more vital.

Private sector, third sector, not-for-profit organisations, and independent healthcare providers have partnered with NHS organisations to find practical, innovative ways to better engage patients, enhance their experiences, and respond quickly to feedback. These partnerships are helping deliver measurable improvements in satisfaction, involvement, and quality of care.

Judges will look for projects that have clearly addressed gaps or challenges in patient experience, created effective feedback loops, and actively involved patients in shaping improvements. Successful entries will show not only improved patient satisfaction and engagement, but also tangible impacts on health outcomes and the quality of care provided.

Eligibility

  • This award is open to any private sector, third sector, not-for-profit organisation, and independent healthcare providers that has developed initiatives to boost patient engagement and experience in partnership with the NHS
  • Projects must show substantial improvements in patient satisfaction, involvement, or feedback mechanisms with within the last two years up to the awards submission deadline 

Ambition

  • Describe the specific challenges and context within the NHS that your project addresses, focusing on enhancing patient engagement and experience
  • Outline the goals and targets set for the initiative, detailing both quantitative and qualitative aspects
  • Highlight how the project aims to improve patient involvement, satisfaction, and feedback mechanisms, addressing diverse patient needs and resource constraints

Outcome

  • Provide evidence of the benefits realised for patients, including tangible improvements in satisfaction, involvement, and feedback
  • Describe the positive changes in patient care and healthcare outcomes as a result of the initiative
  • Present measurable results that demonstrate the success of the project in enhancing patient engagement and experience

Spread

  • Explain how the success of the initiative has been communicated within the NHS and to other relevant organisations
  • Provide examples of how the project's methods and outcomes have been/or could be replicated or adopted elsewhere within the healthcare system
  • Include testimonials and quantitative evidence supporting the dissemination and replication of the initiative's success

Involvement

  • Describe how stakeholders, including NHS staff and patients, were involved in the project from planning to implementation
  • Highlight the contributions of different stakeholders, focusing on patient participation and how their feedback was integrated into the project
  • Provide evidence of ongoing consultation and collaboration through testimonials, survey reports, and documented feedback mechanisms

Value

  • Detail how the project has created value from the perspective of patient satisfaction and experience
  • Discuss how the initiative has reduced bureaucracy, enhanced patient feedback mechanisms, and saved time for both patients and staff
  • Provide evidence of broader system value, such as improved care delivery, operational efficiency, and better patient-provider relationships

Patient Engagement and Experience Initiative of the Year

Start your entry

To find out more

Partnership opportunities:  Sponsorship Sales Team
Awards entry enquiries: Delegate Sales Team
Judging and event management: Awards Support