Patient Engagement and Experience Initiative of the Year

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Patient Engagement and Experience Initiative of the Year
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How to apply

  1. Register an account.
  2. Start your entry (save it in-progress).
  3. Submit your entry to be in the running.

Best of luck!

Start your entry

The NHS has committed to making care more personalised, inclusive, and responsive to the diverse needs of patients and communities. Central to achieving this is the meaningful involvement of patients and carers in shaping the services they receive. With resources stretched, listening effectively to patients, gathering feedback, and genuinely engaging them in their care decisions becomes even more vital.

Private sector, third sector, not-for-profit organisations, and independent healthcare providers have partnered with NHS organisations to find practical, innovative ways to better engage patients, enhance their experiences, and respond quickly to feedback. These partnerships are helping deliver measurable improvements in satisfaction, involvement, and quality of care.

Judges will look for projects that have clearly addressed gaps or challenges in patient experience, created effective feedback loops, and actively involved patients in shaping improvements. Successful entries will show not only improved patient satisfaction and engagement, but also tangible impacts on health outcomes and the quality of care provided.

Eligibility

  • This award is open to any private sector, third sector, not-for-profit organisation, and independent healthcare providers that has developed initiatives to boost patient engagement and experience in partnership with the NHS
  • Projects must show substantial improvements in patient satisfaction, involvement, or feedback mechanisms with within the last two years up to the awards submission deadline 

Ambition

The challenge and context within which your project, person or organisation is set alongside your goals and targets whether quantitative or qualitative, and how this aligns with national priorities. 

  • Describe the patient engagement or experience challenge the initiative addressed. 
  • Set out the goals agreed and how the work aligns with NHS priorities. 
  • Explain why the partnership approach was the right one.

Collaboration

The stakeholders’ involvement in co-designing and delivering the project. How have patients, staff at all levels, communities and other parties worked together to realise the outcomes? 

  • Describe how patients and the public were involved in co-designing and delivering the initiative. 
  • Explain how the partner and NHS teams worked together. 
  • Provide evidence that patient voice genuinely shaped the work.

Impact

The measurable benefits delivered to patients, staff, your organisation or the wider system. Provide data and evidence showing improvements to outcomes, quality, access, equity or efficiency. 

  • Provide measurable evidence of improved patient experience, engagement or outcomes. 
  • Share before-and-after data and patient feedback. 
  • Demonstrate wider benefit and value for money.

Scale

How your work has been shared, adopted or replicated beyond your immediate team or organisation. This includes dissemination through publications, presentations, toolkits, partnerships or inspiring similar initiatives elsewhere. 

  • Explain how the initiative has been adopted or adapted elsewhere. 
  • Describe how learning has been shared.

Sustainability

The potential for the project/work to continue and create lasting impact. Evidence of how it can be sustained or built upon. 

  • Describe how improved engagement and experience are sustained over time. 
  • Explain how the approach can be built upon.

Patient Engagement and Experience Initiative of the Year

Start your entry

To find out more

Partnership opportunities:  Sponsorship Sales Team
Awards entry enquiries: Support Team
Judging and event management: Awards Support