Patient Engagement and Experience Initiative of the Year

NEW this year
Patient Engagement and Experience Initiative of the Year
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How to apply

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The NHS is placing a stronger emphasis on patient engagement and experience as essential elements of quality healthcare delivery. Given the diverse patient needs and resource constraints, finding innovative solutions has never been more critical. This award celebrates initiatives by private sector, third sector, not-for-profit organisations, and independent healthcare providers that have successfully partnered with the NHS to enhance patient engagement and experience. Successful projects will demonstrate substantial improvements in patient satisfaction, active involvement, and robust feedback mechanisms. These initiatives should provide clear evidence of how they have addressed existing challenges and contributed to better health outcomes, illustrating the power of collaboration and innovation in transforming patient care.

Eligibility

  • This award is open to any private sector, third sector, not-for-profit organisation, and independent healthcare providers that has developed initiatives to boost patient engagement and experience in partnership with the NHS
  • Projects must show substantial improvements in patient satisfaction, involvement, or feedback mechanisms with evidence from the past two years up until the awards deadline date

Ambition

  • Describe the specific challenges and context within the NHS that your project addresses, focusing on enhancing patient engagement and experience
  • Outline the goals and targets set for the initiative, detailing both quantitative and qualitative aspects
  • Highlight how the project aims to improve patient involvement, satisfaction, and feedback mechanisms, addressing diverse patient needs and resource constraints

Outcome

  • Provide evidence of the benefits realised for patients, including tangible improvements in satisfaction, involvement, and feedback
  • Describe the positive changes in patient care and healthcare outcomes as a result of the initiative
  • Present measurable results that demonstrate the success of the project in enhancing patient engagement and experience

Spread

  • Explain how the success of the initiative has been communicated within the NHS and to other relevant organisations
  • Provide examples of how the project's methods and outcomes have been/or could be replicated or adopted elsewhere within the healthcare system
  • Include testimonials and quantitative evidence supporting the dissemination and replication of the initiative's success

Involvement

  • Describe how stakeholders, including NHS staff and patients, were involved in the project from planning to implementation
  • Highlight the contributions of different stakeholders, focusing on patient participation and how their feedback was integrated into the project
  • Provide evidence of ongoing consultation and collaboration through testimonials, survey reports, and documented feedback mechanisms

Value

  • Detail how the project has created value from the perspective of patient satisfaction and experience
  • Discuss how the initiative has reduced bureaucracy, enhanced patient feedback mechanisms, and saved time for both patients and staff
  • Provide evidence of broader system value, such as improved care delivery, operational efficiency, and better patient-provider relationships

To find out more

For entry enquiries, contact James Elliot on james.elliott@hsj.co.uk