Recruitment Services Provider of the Year - HSJ Partnership Awards 2019
Getting and keeping the right workforce has become one of the NHS’s biggest priorities – recent changes in migration guidelines for NHS workers reflect the difficulties being faced with Brexit.
Although it is trying to reduce its reliance on agency staff, temporary workers will remain an important part of the workforce. Retaining staff is also crucial – especially as recruitment from the rest of the EU becomes harder. Recruiting from overseas is helping with nursing shortages while at the more senior level, the NHS often turns to recruitment specialists to help with board level appointments.
The winner of this award will have helped in one or more of these areas. It is likely to have provided a cost-effective service which helped NHS organisations with hard-to-fit gaps in its workforce, or to have provided a service which reduced the cost of using temporary staff. Judges will be looking for evidence of innovation, value for money service and of a deep understanding of the needs of the NHS organisations the winner has worked with.
- Entrants will be recruitment consultants and executive search providers
- Judges will be looking for evidence from a single client or multiple clients with testimonials to show best practice, good customers service, excellent care for the workforce and value for money
- Evidence should relate to services delivered in the past 2 years up until the awards entry deadline
Describe the detail of the proposition between the provider and customers, how is the appointment of a provider decided and who is involved? What is the engagement process and why is this partner the preferred choice? What challenges must be overcome within current context such as immigration and geography, availability of staff and appropriate compensation? What are the demands on the supplier in context? Judges’ will be looking for targets or goals on provider service delivery, value for money and other relevant metrics.
Desribe the successes generated as a direct result of working with the provider. Judges are looking for testimonial evidence of good working relationships, understanding of the challenges in which customers operate and the how those are managed. Judges will also look for providers who offer value for money, flexibility and regular reviews of best practice. Outline how staff are managed within ethical and legal parameters; special consideration will be given to providers who work with customers to create a positive and beneficial working environment for all involved.
How has success with clients been mirrored across the customer base? What best practice benchmarks have been applied with other customers and what can be shared across the sector. How are the NHS organisations adopting best practice from the provider and applying to other areas of recruitment? Judges will look providers which apply high quality standards across their business and share with others in their sector.
How have recruitment teams worked with the provider to drive best practice employment and how have both parties worked with staff to reinforce standards and maintain results. What recourse programmes exist for staff to address issues and how does the recruiter work with customers on creating a supportive culture. Judges will look for examples of fully integrated best practice which ensures good working environments, positive and supportive cultures and fair pay.
What value does the recruiter add to the NHS? How does the provider work with their customers over and above the primary role of appointments? For example, does the provider offer analytics, employment trend reporting or sharing of data to help customers with decisions which add value to the NHS? Judges are looking for great working relationships with leading recruitment providers which offer their NHS customers value which demonstrably improves the ability to provide care and deliver services.